Help Center
Find answers and get in touch.
Q. How does a VanConnect reservation work?▾
Fill out the [Consultation & Reservation] form on our website, or contact us by phone or email. Our team will review your request and provide a personalized quote and schedule. Your reservation is finalized once you confirm after consultation.
Q. What kind of service is VanConnect?▾
VanConnect is a personalized consultation and reservation brokerage service that connects you with the best transportation solution for your needs — airport transfers, golf/tour trips, VIP escort, group transportation, vehicle rental, and more. We skip the hassle of browsing listings and instead recommend the most convenient and cost-effective option through 1:1 consultation. 😊
Q. Can I use the service if I have a lot of luggage or special cargo?▾
Yes! Let us know the quantity and size of special items such as golf bags, large luggage, or broadcast equipment during consultation, and we'll arrange a vehicle with enough cargo space.
Q. Can I book same-day or urgent reservations?▾
Same-day dispatch is possible, but your preferred vehicle may not be available depending on on-site conditions and schedule. For reliable service, we recommend booking at least 1–3 days in advance.
Q. What vehicles are available?▾
We offer a range of vehicles — Staria, Carnival, Solati, minibuses, and more — suited to your passenger count and luggage volume. Let us know your purpose and number of passengers during consultation, and we'll recommend the best fit.
Q. How does payment work?▾
Instead of automatic online payment, VanConnect uses a consultation-based payment process. 1. Reservation completion: Your reservation is finalized once you transfer a deposit (10–20% of the total) to the account provided after consultation. 2. Balance payment: The remaining balance can be paid after the service is completed, via bank transfer or card payment (both in-person and remote payment available), whichever is convenient for you.
Q. What is the cancellation and refund policy?▾
To prevent no-shows and ensure smooth dispatch, VanConnect confirms reservations upon receipt of a deposit (10–20% of the total amount). Cancellations and refunds are handled as follows, based on the service date. - Cancelled 7+ days before service date: Full deposit refund - Cancelled 5 days before service date: 50% deposit refund - Cancelled 3 days before to the day of service: No deposit refund (dispatch loss and penalty apply)
Q. Can I book from overseas or outside Seoul?▾
Yes, of course! If you don't have a Korean phone number, please reach out via the website inquiry form or email, and we'll assist you promptly. - Information needed: Pickup → destination / date and time / number of passengers and luggage quantity